Refund and Returns Policy

Refund & Cancellation Policy

Effective Date: 01 January 2025

This Refund & Cancellation Policy applies to all purchases made on Denzwood. By enrolling in any course or purchasing any service on our platform, you agree to the terms outlined below.

This policy is designed to be compliant with:

Indian Consumer Protection (E‑commerce) Rules, 2020
International payment gateway requirements (Stripe, Razorpay, PayPal)

1. Nature of Our Products

All courses and services offered by Denzwood are digital products delivered online. Once access to a course is granted, the content is considered delivered.

2. Refund Eligibility

Refunds may be issued under the following conditions:

a) Duplicate or Failed Payment

If a payment is deducted more than once for the same purchase
If payment is successful but course access is not granted due to a technical issue

In such cases, users must contact us within 7 days of the transaction.

b) Refund Request Within Limited Period (If Applicable)

If a specific course mentions a refund window on its sales page, refunds will be processed according to the terms mentioned for that course.

If no refund window is mentioned, the default policy applies (see Section 3).

3. Non‑Refundable Situations

Refunds will not be provided in the following cases:

Change of mind after purchase
Partial course completion
Failure to complete a course
Dissatisfaction based on personal expectations
Inability to use the course due to device, system, or internet limitations
Violation of Terms & Conditions
Account suspension due to misuse or sharing of content

4. Subscription & Renewal (If Applicable)

Any subscription-based services, if offered, will be clearly mentioned on the purchase page.
Subscription fees are non-refundable once the billing cycle has started.
Users are responsible for cancelling subscriptions before renewal to avoid charges.

5. Course Access Termination

Denzwood reserves the right to suspend or terminate access to courses without refund if:

The user violates our Terms & Conditions
Unauthorized sharing or distribution of content is detected
Any fraudulent or abusive activity is identified

6. Refund Processing Method

Approved refunds will be processed using the original payment method.
Refund processing time may take 5–10 business days, depending on the payment gateway or bank.
Any transaction or gateway fees charged by payment processors are non-refundable, where applicable.

7. How to Request a Refund

To request a refund, please contact us with the following details:

Full name
Registered email address
Course name
Transaction ID / payment reference
Reason for refund

Email: academydenz@gmail.com

8. Chargebacks & Disputes

We encourage users to contact Denzwood support before initiating a chargeback or payment dispute.

Unauthorized chargebacks may result in:

Suspension of account
Permanent loss of access to purchased content

9. Policy Updates

Denzwood reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on the website.

10. Contact Information

For any questions regarding refunds or cancellations, please contact: